IT SERVICES

 Information Technology

·         Capacity Planning

·         Monitored Operations

·         Design / Technology design services

·         Network Connectivity

·         Server Management

·         Software Management

·         Infrastructure

·         System Backup & Recovery

·         Networking

·         Wireless

Development

·         Website development

·         Development

·         Integration

·         Custom Application Development

·         Software / Application maintenance

·         Applications

·         Implementation Planning

·         E-business hosting (IT component too)

“IT Services” only if bundled with primary service under IT Services

Change Management

·         Change Management

·         Problem Management

·         Site Co-ordination

Support

·         Hardware maintenance

·         24 X 7 Service

·         Implementation Services

·         Quality Assurance/ testing

IT CONSULTING (If more than 50% of the contract value is for IT Services)
 

Information Management

·         Project management

·         Business Continuity Planning

·         Business Analysis

·         Business processes

·         Systems Documentation

·         Security and privacy

·         Security Audit

·         Network Audit

·         Planning Services

·         Consulting Services

·         Technical training

·         User training

·         Strategic outsourcing

·         All other business, project or management services by a firm that otherwise also provides IT Services